Shipping & Returns

Here you will find everything you need to know about shipping, self-collection, cancellation and returns, in simple language. The binding wording appears inthe site's terms and conditions; this page is intended to explain it.

Deliveries

Where and how

We ship all over the country through a courier company, to your home, to the address you provided in your order. The shipping fee is displayed in the shopping cart before payment, according to the type of product and the destination address.

How long does it take

• Most regions of the country: up to 6 business days from the date of order confirmation

• Remote localities: up to 10 business days

Business days are Sunday through Thursday, excluding holiday eves, holidays and sabbaticals. Delivery times are an estimate; a delay with the courier company is beyond our control, but if something is delayed we will keep you updated as much as we can.

Mannequins & Large Products

Mannequins, model dolls and display facilities are large and fragile shipments, so they are subject to additional shipping fees. The supplement is displayed in the shopping cart before payment, there are no surprises afterwards. These products come in partial disassembly and require simple assembly according to the attached instructions: usually connecting the base, legs and arms. If you get stuck, send us a photo on WhatsApp and we will help.

What if the product is out of stock

We also work with wholesalers, and sometimes a model runs out in the warehouse before the website has been updated. In this case, we will call or write to you as soon as possible. The product will be delivered within 10 to 30 days, and if it is not convenient for you to wait, we will cancel the order and refund the full payment, with no cancellation fees.

When the package arrives

You should check the packaging and the product at the time of receipt. If something is damaged on the way, take a photo of the packaging and the product and send it to us via WhatsApp or email within 48 hours, along with the order number. This way we can deal with the courier company quickly and send you a proper product.

Self Pick Up

You can choose self-pick-up when ordering, free of charge, from one of our two branches in Tel Aviv:

• Kfar Giladi 15 – Sales Branch and Showroom

• HaMashbir 17 – Sales Branch

When your order is ready, we will send you a message, and then you can arrive during business hours: Sun-Thu 08:30-17:00, Fri 09:00-12:00. Those who collect in Kfar Giladi can see the product and test it on the spot.

Transaction Cancellation and Returns

How long can you cancel

A private customer may cancel a transaction within 14 days from the date of receipt of the product or from the date of receipt of the order confirmation, whichever is later, in accordance with the Consumer Protection Law. Senior citizens, new immigrants and people with disabilities are entitled to a longer period of time in a transaction that included a conversation with us, as detailed in the regulations.

How to cancel

Send us a message by email habayt.labuvot@gmail.com, WhatsApp 055-2473993 or by phone at 03-94444226, with the name, order number and the phone number provided in the order. There is no need to explain.

What happens after the cancellation

• Cancellation on your part, when the product is in good condition: A cancellation fee of 5% of the transaction price or NIS 100, whichever is lower, will be charged, as permitted by law. The product is returned to Kfar Giladi 15 in Tel Aviv, or by courier that has been adapted, at the customer's expense. The product must be new, without signs of use, and preferably in the original packaging.

• Cancellation before the order has been shipped: The same cancellation fee, with no shipping cost.

• Defective, non-compliant or untimely product: No cancellation fee. We collect the product at our expense and refund the full payment, or ship a valid product, of your choice.

The refund is made to the same payment method you paid for within 14 days of receiving the cancellation notification.

What cannot be returned

Products ordered especially for you, in a size, color or finish that are not in current inventory. We will explain such an order in advance, before confirming it.

Substitutions

Want a different size or model? It is possible to exchange within 14 days from the date of receipt, as long as the product is new and has no signs of use, and subject to availability. The cost of exchange shipping is borne by the customer, unless the replacement is due to a defect or our mistake. Before replacement, you should consult us about the size; this saves a round.

Business Clients

The right to cancel a transaction under the Consumer Protection Law applies to a purchase for personal use, not to a purchase for business purposes. Stores, studios and marketers who purchased with a wholesale quote coordinate with us directly: the terms of delivery, return and handling of defects are determined in the price quote. For any questions, contact us through the Contact Us page.